Customer Support

super fast and friendly and most importantly very helpful response and straight to the point.

Couldn’t be more happy with the customer service.

Sarah and Noble haven’t both been amazing. The customer support was friendly, professional, and honestly, top-notch.

The initial issue started with a beard guard replacement to then a couple of weeks later needing a full machine replacement. They responded incredibly fast—no hassle, no endless questions—just straight to fixing the issue and sending replacements.

I almost never leave reviews, but I’m blown away by the care and support I received!

Brio is doing something right because from using the product to dealing with customer support, even getting a replacement, the whole experience has been fantastic! A company who truly cares about their customers and their experience! 10/10

I had trouble with my blade assembly. I sent an email on a Sunday and got a response back right away. They were so quick to take care of my problem and get my part replaced. Awesome to work with!

I had a problem with my trimmer and Sarah not only responded in less than an hour but she got me hooked up with a brand new trimmer! NO BOTS - she's a human! Excellent customer service experience.