Did you love the interaction between you and your customer support rep? Or maybe the experience could use some pointers? Tell us all about it!
Did you love the interaction between you and your customer support rep? Or maybe the experience could use some pointers? Tell us all about it!
Absolutely outstanding customer service! When my Beardscape V2 stopped charging, Brio handled everything quickly and professionally, sending me a replacement without any hassle. Their commitment to quality and customer satisfaction is truly impressive. I highly appreciate their support and highly recommend Brio to anyone!
Brio beardscape and the customer support that comes with their product is top notch. It was a pleasure dealing with Sarah. She made it seamless and easy. It's great dealing with a company that goes above and beyond to take care of their customer's needs. Thanks again to the team at brio.
Sarah is an absolute boss and sweetheart bundled together. Proactive, high energy, and high agency. Resolves issues with a human touch which is becoming increasingly rare. Promote her if you know what's good for you.
super fast and friendly and most importantly very helpful response and straight to the point.
Couldn’t be more happy with the customer service.
Sarah and Noble haven’t both been amazing. The customer support was friendly, professional, and honestly, top-notch.
The initial issue started with a beard guard replacement to then a couple of weeks later needing a full machine replacement. They responded incredibly fast—no hassle, no endless questions—just straight to fixing the issue and sending replacements.
I almost never leave reviews, but I’m blown away by the care and support I received!
Brio is doing something right because from using the product to dealing with customer support, even getting a replacement, the whole experience has been fantastic! A company who truly cares about their customers and their experience! 10/10
