Great customer service

When this thing shaves, it does a rather good job. The issue is every single time I take it out of the case, it's dead. I can charge it to 100% and the next week, without using it in between then, it's dead.

It does clip ok. It misses hairs a lot on the first pass but generally picks up on a second go. It does very well at preventing nicks unlike my older Norelco. However, considering that I always have to charge it at the most inopportune times, I can never recommend it. I actually quite hate this product because of it.

I originally purchased Brio because: They weren't a social media marketed brand like Manscape, which any brand pushed heavily by influencers screams garbage quality without real usage. Anything you see on Youtube, IG, wherever you get your ads from is products pushed by an advertising company before a manufacturing company. Boy, was I wrong.

When I'm famous I will sell this trimmer. And we're gonna make a lot of money.

I've just purchased Beardscape V2 , this trimmer is the best in this price range in my opinion, all the items are of high quality & nicely packaged, the brio customer service is superb, I had a question about an item and i received a reply in no time! thank you so much Sarah for your excellent customer service, will buy from this company again for sure.

The quality and functionality is great. If I had to make a suggestion, it would be to make a smaller version.!